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Designing Service Processes to Unlock Value

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In Stock (322)

£ 31.19

Description

Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services.

Book Details
EAN:
9781953349262
Binding:
Paperback
Dimensions(mm):
228 x 152 x 10 mm
Publication Date:
2020-12-30
Publication Country:
GB