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Understanding Reference Transactions

Usually dispatched within 3 - 5 business days.

In Stock (856)

£ 126.89

Description

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.

Book Details
EAN:
9780125877800
Binding:
Hardback
Dimensions(mm):
414 x 152 x 16
Publication Date:
2002-05-08
Publication Country:
United Kingdom