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Counselling by Telephone

Usually dispatched within 3 - 5 business days.

In Stock (1044)

£ 53.55

Description

Most counsellors use the telephone to interact with clients to some degree. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, and understanding silences.

Book Details
EAN:
9780803979994
Binding:
Paperback / softback
Dimensions(mm):
215 x 140 x 10
Publication Date:
1996-11-25
Publication Country:
United States