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Customer Service for Hospitality and Tourism

Usually dispatched within 3 - 5 business days.

In Stock (187)

£ 138.00

Description

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidbook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.