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Service Leadership

Usually dispatched within 3 - 5 business days.

In Stock (809)

£ 165.90

Description

Providing a focus on strategy throughout the text, this book introduces and operationalizes the concept of service leadership. This book provides discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.

Book Details
EAN:
9781412913751
Binding:
Paperback / softback
Dimensions(mm):
177 x 253 x 19
Publication Date:
2005-12-13
Publication Country:
United States