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Design. Think. Make. Break. Repeat.

Cara Wrigley , Martin Tomitsch

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The Art of Client Service – The Classic Guide, Updated for Today’s Marketers and Advertisers 3e

Robert Solomon

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£ 21.45 £ 26.00

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Implementing SAP® CRM

Vivek Kale

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£ 87.74

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Business Process Mapping

J. Mike Jacka , Paulette J. Keller

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£ 49.59

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Business Process Mapping Workbook

J. Mike Jacka , Paulette J. Keller

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£ 33.35

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Beyond the Familiar – Long–Term Growth through Customer Focus and Innovation

Patrick Barwise , Sean Meehan

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£ 20.99

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Raving Fans!

Kenneth Blanchard , Sheldon Bowles

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£ 8.09

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Using Information to Develop a Culture of Customer Centricity

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America's Service Meltdown

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£ 72.00

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Digital Economy for Customer Benefit and Business Fairness

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£ 140.39

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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

Adrian Martin , Philip Berners

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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

Adrian Martin , Philip Berners

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Better Customer Service

Edward C. Brewer , Terence L. Holmes

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Better Customer Service

Edward C. Brewer , Terence L. Holmes

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£ 209.25

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Consumer Services and Economic Development

Colin C. Williams

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£ 85.04

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Tourist Customer Service Satisfaction

Francis Noe , Vincent Magnini , Muzaffer Uysal

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£ 253.79

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The Best Service is No Service

Bill Price , David Jaffe

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Modern Analysis of Customer Surveys – with Applications using R

Ron S. Kenett , Silvia Salini

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£ 94.46

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Indispensable

Joe Calloway

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£ 24.80

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Six Sigma in Transactional and Service Environments

Hasan Akpolat

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£ 232.19

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A Paradigm of Customer Recovery

Ken G Dawson

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Creating and Delivering Your Value Proposition

Cindy Barnes , Helen Blake , David Pinder

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£ 47.99

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Customer Care Excellence

Sarah Cook

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Complaint Management Excellence

Sarah Cook

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Customer Relationship Management

Adrian Payne , Stan Maklan , Simon Knox , Lynette Ryals , Joe Peppard

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£ 113.39

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