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Service Quality in Academic Libraries

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In Stock (158)

£ 49.95

Description

Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

Book Details
EAN:
9781567502107
Binding:
Paperback / softback
Dimensions(mm):
Publication Date:
1996-01-01
Publication Country:
United States