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Complaint Management Excellence

By  Sarah Cook

Usually dispatched within 3 - 5 business days.

In Stock (354)

£ 44.39

Description

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

Book Details
EAN:
9780749465308
Binding:
Paperback / softback
Dimensions(mm):
233 x 154 x 12
Publication Date:
2012-05-03
Publisher:
Publication Country:
United Kingdom