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Customer Care Excellence

By  Sarah Cook

Usually dispatched within 3 - 5 business days.

In Stock (111)

£ 39.59

Description

Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.

Book Details
EAN:
9780749457051
Binding:
Paperback / softback
Dimensions(mm):
233 x 158 x 18
Publication Date:
2010-11-03
Publisher:
Publication Country:
United Kingdom