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Customer Service for Hospitality and Tourism

Usually dispatched within 3 - 5 business days.

In Stock (160)

£ 46.79

Description

Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice.

Book Details