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Meeting Customer Needs

By  Ian Smith

Usually dispatched within 3 - 5 business days.

In Stock (894)

£ 62.09

Description

Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.

Book Details
EAN:
9780750659840
Binding:
Paperback / softback
Dimensions(mm):
191 x 246 x 12
Publication Date:
2003-10-01
Publication Country:
United Kingdom