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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Usually dispatched within 3 - 5 business days.

In Stock (374)

£ 17.99

Description

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Book Details
EAN:
9780814420324
Binding:
Paperback / softback
Dimensions(mm):
224 x 149 x 19
Publication Date:
2012-10-16
Publisher:
Publication Country:
United States