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£ 119.70

Description

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.

Book Details
EAN:
9780761921479
Binding:
Paperback / softback
Dimensions(mm):
155 x 229 x 11
Publication Date:
2004-01-21
Publication Country:
United States