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Tourist Customer Service Satisfaction

Usually dispatched within 3 - 5 business days.

In Stock (96)

£ 216.00

Description

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. This book explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges.

Book Details
EAN:
9780415578042
Binding:
Hardback
Dimensions(mm):
244 x 165 x 17
Publication Date:
2010-07-22
Publication Country:
United Kingdom